Troubleshooting
The Chart Appears Frozen or Empty
Check the data connection, selected symbol, interval, and available history before treating a chart as an application failure.
What problem does this solve?
A chart is blank or no longer appears to update.
Quick answer
First distinguish missing history, a quiet symbol, a closed session, and a lost connection. The chart's interval and feed also affect what data can be drawn.
Steps
- Check the app's connection and market-session indicators.
- Confirm the selected symbol and chart interval.
- Inspect another active symbol or shorter interval if available.
- Check whether the feed and account are entitled to recent history for that symbol.
What you should see
You can identify whether the blank chart is a data-availability issue or a broader application fault.
If it still doesn't work
Report the symbol, interval, feed, session, timestamp, and app version with a cleared screenshot. Never include API credentials.
Screenshot or video
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