Market Watch 360 Will Not Open
Collect the application version and the exact visible error. Use only the official installer and safe Windows troubleshooting steps.
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Troubleshooting
Solutions for common installation, connection, display, and application problems.
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Windows Displays an Installation or Security Warning
Do not disable antivirus, SmartScreen, or other Windows security protections. Confirm the installer source and publisher before proceeding.
The Application Says Disconnected
Check the app's connection status, local network availability, and whether the Alpaca key pair is still valid. Never paste credentials into support.
The App Is Connected but Prices Are Not Updating
A connected status does not guarantee every symbol has a new quote. Check session state, feed permissions, symbol coverage, and network availability.
Some Stock Cards Have Missing Information
Quote fields depend on feed coverage and available data. Compare the affected symbol, field, timeframe, and market session.
The Chart Appears Frozen or Empty
Check the data connection, selected symbol, interval, and available history before treating a chart as an application failure.
The Market Is Open but the App Still Shows Old Data
Compare the connection state, quote feed, session, and the data timestamp available in the app. Report the affected symbol and time without secrets.
I Cannot Find a Stock
Check the selected basket and active tab, then use the Find control. A symbol outside the selected basket may not appear in that view.
Some Charts Have Limited or Partial History
History depends on symbol, feed access, interval, and available observations. The exact application behavior still needs release-by-release review.
The Window or Controls Do Not Fit My Screen
Try resizing the window and reviewing the current display zoom and row settings. Do not edit configuration files unless support directs you.
A Pop-Out Chart Does Not Open or Display Properly
Confirm the selected symbol and application window state, then reopen the chart once. Record the app version and any visible error.
The App Feels Slow or Uses Too Many Resources
Note the app version, market session, number of visible cards, and whether a chart is open. Close unrelated high-load work only if safe.
What Information Should I Send When Reporting a Bug?
Describe what you expected, what happened, the app version, Windows version, and steps that reproduce the issue. Do not include secrets or financial account details.
How Do I Report a Calculation That Looks Incorrect?
Include the S&P basket, symbol, displayed units, feed, session/time, and a cleared screenshot if available. The current app does not calculate official SPX, Nasdaq-100, or Dow values.
How Do I Contact Support if My Problem Is Not Listed?
Use the Contact Us form and choose the closest topic. This local preview saves requests locally and does not send email.