Troubleshooting
What Information Should I Send When Reporting a Bug?
Describe what you expected, what happened, the app version, Windows version, and steps that reproduce the issue. Do not include secrets or financial account details.
What problem does this solve?
You need to send a useful bug report without exposing private information.
Quick answer
Describe the expected result, actual result, repeatable steps, app and Windows versions, and the approximate time. Remove credentials and account details from all screenshots.
Steps
- Try to repeat the issue once and write down the smallest set of actions that causes it.
- Record the Market Watch 360 version, Windows version, S&P basket, feed, symbol, interval, and time only when relevant.
- Capture the visible error text or a cropped screenshot after removing API keys, email, account identifiers, balances, and payment details.
- Submit the report through Contact Us using Technical support.
What you should see
A support request that lets the owner reproduce and diagnose the issue without receiving secrets.
If it still doesn't work
If the contact form fails, keep the report locally and try again later. Do not post credentials in a public forum.
Screenshot or video
A real app capture will go here.
No screenshot or video has been approved for this topic yet. This reserved location will only show genuine Market Watch 360 material.
public/images/help/help-reporting-a-bug.pngNo video URL registeredStill need help?
Tell us what you're seeing.
Include the app version and steps that reproduce the issue. Never include passwords, Alpaca API secrets, or payment-card information.